Privacy Policy & Cookie Policy
Last updated: July 7, 2026
Introduction
This Privacy Policy explains how Copperthorn Team collects, uses, stores, and protects personal data when visitors use this website, submit an enquiry, or contact us about advertising, branding, design, and digital marketing services. We process personal data in accordance with the General Data Protection Regulation (GDPR), applicable Australian privacy requirements, and good data protection practice.
Data Controller Information
The data controller responsible for personal data collected through this website is Copperthorn Team, located at 6 Marvell Rd, Wetherill Park NSW 2164, Australia. You can contact us by email at info@copperthornteam.com or by phone at +61 2 9045 6128.
Types of Data Collected
We may collect identification and contact details such as name, email address, phone number, country, company name, project information, message content, and communication preferences. We may also collect technical data such as IP address, browser type, device information, pages viewed, referring URLs, approximate location derived from technical identifiers, cookie identifiers, and website usage events.
We do not intentionally collect special category data, such as health information, biometric data, political opinions, or religious beliefs. Please do not submit sensitive information through our contact form unless we specifically request it for a lawful and necessary purpose.
Legal Basis for Processing (GDPR)
- Consent: when you choose to submit a form, agree to cookies, or request marketing communications.
- Contract or pre-contractual steps: when we respond to enquiries, prepare proposals, or provide requested services.
- Legitimate interests: to secure the website, improve services, manage business communications, and understand campaign interest, provided those interests do not override your rights.
- Legal obligation: when we must retain records, respond to lawful requests, or comply with accounting, tax, or regulatory duties.
How Data Is Used
We use personal data to respond to enquiries, prepare service proposals, manage client relationships, operate and secure the website, improve website performance, understand which services interest visitors, prevent spam and misuse, keep administrative records, and comply with legal obligations. We do not sell personal data.
Data Storage and Retention
Enquiry data is retained only for as long as necessary to respond and manage a potential business relationship. Client and project records may be retained for the duration of the relationship and for a reasonable period afterwards to meet legal, accounting, dispute resolution, and business continuity requirements. Technical logs are normally retained for a shorter period unless needed for security investigation.
User Rights
Subject to legal limits, GDPR gives individuals the right to access personal data, request rectification of inaccurate data, request erasure, restrict processing, object to processing based on legitimate interests, withdraw consent, and request portability of data provided under consent or contract. You also have the right to lodge a complaint with a relevant data protection authority.
Cookies Policy
Cookies are small files stored on your device. We may use strictly necessary cookies to operate the site, preference cookies to remember choices, analytics cookies to understand website performance, and marketing cookies only where enabled for campaign measurement or remarketing. Cookie duration may range from session-only cookies that expire when the browser closes to persistent cookies retained for several months, depending on purpose and provider settings.
You can control cookies through your browser settings. Blocking some cookies may affect website functionality, embedded media, forms, or analytics accuracy.
Third-party Services
This website may use third-party services such as embedded Google Maps, embedded YouTube or Vimeo video players, form processing tools, hosting providers, security tools, analytics services, and font or asset delivery services. These providers may process technical data according to their own privacy notices and contractual commitments.
Data Protection Measures
We use reasonable technical and organisational measures to protect personal data, including access controls, secure hosting practices, data minimisation, staff awareness, limited retention, and review of third-party service providers. No online transmission is completely risk-free, but we work to reduce risks appropriate to the nature of the data we process.
Contact Information
For privacy questions or to exercise your rights, contact Copperthorn Team at info@copperthornteam.com, +61 2 9045 6128, or 6 Marvell Rd, Wetherill Park NSW 2164, Australia.